Shipping

CHRISTMAS ORDERS & DELIVERY (within Australia)

To give your Christmas orders the best chance of arriving on time, order them as early as possible and by the cut-off dates below.

Parcel Post: Thursday 19th December *

Express Post: Monday 20th December *

* Delivery before Christmas is not guaranteed, please use this as a guide only.

 

CLICK & COLLECT (Please allow 1 business day for your order to be processed)

WAREHOUSE - 10 JELLICO DRIVE SCORESBY VIC 3179:  MONDAY - FRIDAY 10.00 AM - 4.30 PM

SASSAFRAS STORE - 380 MOUNT DANDENONG TOURIST ROAD SASSAFRAS VIC 3787: 7 DAYS 10.00 AM - 5.00 PM

Retail Policy

Prices effective  31 May 2021

Orders received before 11.00 am will generally be dispatched within 1-3 days.

We post all orders with Australia Post using E-Parcel boxes & satchels. All E-Parcel and box deliveries within Australia, are traceable.

  • Current rates are effective from 31 May 2021. 
  • Deliveries to regional and remote areas may take longer than quoted working days. 
  • Delivery rates apply to all Online, Email and Telephone orders

Free Freight over $75 orders (standard eParcel)*

  • STANDARD eParcel (3-5 business days)
  • no free freight for
    • International Orders 
    • Wholesale

* Order total must reach $75.00 after all discounts and coupon codes to be eligible for Free Freight

 

Up to $75 orders

$8.75 inc GST

  • STANDARD eParcel
  • no weight restrictions
  • 3-5 business days delivery (WA, NT allow up to 7 business days)

$15.95 inc GST for any order 

  • EXPRESS eParcel
  • Australia Post does not guarantee overnight Express due to delays in the Australia Post network
  • no weight restrictions
  • 1-3 business days delivery to postcodes in the EXPRESS Post Network
  • longer delivery to postcodes outside the EXPRESS Post Network

 

Wholesale Policy (NO FREE FREIGHT)

  • Shipping costs shall be calculated following commercial rates offered by contract couriers.
  • Shipping costs shall be quoted at the time of ordering and shall appear as a freight item on the invoice

 

International Policy

  • Tealeaves adhere to Australian Regulations, however, your destination country may have different importation policies. 
  • Tea Leaves will not be held liable for additional taxes, duties or surcharges that may be payable on delivery in your Country. 
  • Please check with your local authorities before placing your order.
  • Due to possible breakage, not all Tea products are available for International Orders.
  • Please email us at info@tealeaves.com.au if you require larger quantities of tea to be posted overseas, or if you do not see your country listed.  We would be happy to quote a freight price.  

International Express (NO FREE FREIGHT)

We currently ship to the following Countries using Australia Post 

(eParcel International Express with signature and tracking) - 4 -18 days delivery

NEW ZEALAND 

  • AU$25.00 up to 750g weight
  • AU$31.50 up to 1.7kg weight
  • AU$53.00 up to 3kg weight

CHINA

  • AU$43.00 up to 750g weight
  • AU$60.00 up to 1.7kg weight

ASIA (HONG KONG SAR, INDONESIA, JAPAN, KOREA - Republic of, MALDIVES, MALAYSIA, SINGAPORE, THAILAND, TAIWAN, VIETNAM)

  • AU$39.00 up to 750g weight 
  • AU$49.00 up to 1.7kg weight 
  • AU$74.00 up to 3kg weight

CANADA, UNITED STATES

  • AU$42.00 up to 750g weight
  • AU$52.00 up to 1.7kg weight
  • AU$73.50 up to 3kg weight

SOUTH PACIFIC (COOK ISLANDS, FIJI, FRENCH POLYNESIA, GUAM, MARSHALL ISLANDS, SAMOA, SOLOMON ISLANDS, VANUATU)

  • AU$45.00 up to 750g weight 
  • AU$59.00 up to 1.7kg weight 

UNITED KINGDOM, IRELAND

  • AU$48.00 up to 750g weight
  • AU$63.00 up to 1.7kg weight 
  • AU$78.00 up to 3kg weight

EUROPE 1 (FRANCE, GERMANY, ITALY, NETHERLANDS, NORWAY, SPAIN, SWEDEN, SWITZERLAND)

  • AU$52.00 up to 750g weight 
  • AU$68.00 up to 1.7kg weight 
  • AU$77.00 up to 3kg weight

EUROPE 2 (AUSTRIA, BELGIUM, CYPRUS, DENMARK, FINLAND, GREECE, HUNGARY, ICELAND)

  • AU$57.00 up to 750g weight 
  • AU$68.00 up to 1.7kg weight​
  • AU$84.00 up to 3kg weight

OTHER (UAE, QATAR, GREENLAND, GRENADA, LICHTENSTEIN, LUXEMBOURG, SAUDI ARABIA)

  • AU$66.00 up to 750g weight
  • AU$82.00 up to 1.7kg weight 

Packaging & Dispatch Policy

  • Tea products will be carefully and firmly packaged into Australia Post traceable E Parcel bags or boxes. Any tins or caddies will be bubble-wrapped and then packaged. 
  • Tea accessories including Teapots, Mugs etc will be carefully checked and wrapped. 
  • Orders placed online before 11.00 am (AEST) Monday to Friday, are generally despatched on the same day. 
  • Online orders placed after 11.00 am (AEST) are generally despatched the following day. 
  • A shipping confirmation SMS will be sent when each order leaves our premises.

Safe delivery to home or workplace

  • We deliver to Post Boxes
  • Australia POST satchels & boxes will usually be left at the shipping address unless otherwise stated.
  • If your tea does not arrive within the given time please first check with the local Post office then contact us to trace it.
  • To guarantee the safe delivery of your items, we recommend your parcel is sent to your place of business, as parcels are typically delivered between 9 am - 5 pm.


If you need further information, please get in touch with Online Sales & Enquiries at +61 3 9764 2000 Ext 2
(8.30 am - 5.00 pm Monday - Friday) or drop us an email at info@tealeaves.com.au