Shipping

CLICK & COLLECT (Please allow 1 business day for your order to be processed)

WAREHOUSE - 10 JELLICO DRIVE SCORESBY VIC 3179:  MONDAY - FRIDAY 10.00 AM - 4.30 PM

SASSAFRAS STORE - 380 MOUNT DANDENONG TOURIST ROAD SASSAFRAS VIC 3787: 7 DAYS 10.00 AM - 5.00 PM

Retail Policy

Prices effective  31 May 2021

Orders received before 11.00 am will generally be dispatched within 1-3 days.

We post all orders with Australia Post using E-Parcel boxes & satchels. All E-Parcel and box deliveries within Australia, are traceable.

  • Current rates are effective from 31 May 2021. 
  • Deliveries to regional and remote areas may take longer than quoted working days. 
  • Delivery rates apply to all Online, Email and Telephone orders

Free Freight over $75 orders (standard eParcel)*

  • STANDARD eParcel (3-5 business days)
  • no free freight for
    • International Orders 
    • Wholesale

* Order total must reach $75.00 after all discounts and coupon codes to be eligible for Free Freight

 

Up to $75 orders

$8.75 inc GST

  • STANDARD eParcel
  • no weight restrictions
  • 3-5 business days delivery (WA, NT allow up to 7 business days)

$15.95 inc GST for any order 

  • EXPRESS eParcel
  • Australia Post does not guarantee overnight Express due to delays in the Australia Post network
  • no weight restrictions
  • 1-3 business days delivery to postcodes in the EXPRESS Post Network
  • longer delivery to postcodes outside the EXPRESS Post Network

 

Wholesale Policy (NO FREE FREIGHT)

  • Shipping costs shall be calculated following commercial rates offered by contract couriers.
  • Shipping costs shall be quoted at the time of ordering and shall appear as a freight item on the invoice

 

International Policy

  • Tealeaves adhere to Australian Regulations, however, your destination country may have different importation policies. 
  • Tea Leaves will not be held liable for additional taxes, duties or surcharges that may be payable on delivery in your Country. 
  • Please check with your local authorities before placing your order.
  • Due to possible breakage, not all Tea products are available for International Orders.
  • Please email us at info@tealeaves.com.au if you require larger quantities of tea to be posted overseas, or if you do not see your country listed.  We would be happy to quote a freight price.  

International Express (NO FREE FREIGHT)

We currently ship to the following Countries using Australia Post 

(eParcel International Express with signature and tracking) - 4 -18 days delivery

 

International Purchases Online

  • Due to the high costs of freight, we are unable to offer returns or refunds on purchases outside of Australia. We will pack any fragile products carefully. However, products that have been damaged in transit are not claimable. Please choose carefully!

NEW ZEALAND 

  • AU$25.00 up to 750g weight
  • AU$31.50 up to 1.7kg weight
  • AU$53.00 up to 3kg weight

CHINA

  • AU$43.00 up to 750g weight
  • AU$60.00 up to 1.7kg weight

ASIA (HONG KONG SAR, INDONESIA, JAPAN, KOREA - Republic of, MALDIVES, MALAYSIA, SINGAPORE, THAILAND, TAIWAN, VIETNAM)

  • AU$39.00 up to 750g weight 
  • AU$49.00 up to 1.7kg weight 
  • AU$74.00 up to 3kg weight

CANADA, UNITED STATES

  • AU$42.00 up to 750g weight
  • AU$52.00 up to 1.7kg weight
  • AU$73.50 up to 3kg weight

SOUTH PACIFIC (COOK ISLANDS, FIJI, FRENCH POLYNESIA, GUAM, MARSHALL ISLANDS, SAMOA, SOLOMON ISLANDS, VANUATU)

  • AU$45.00 up to 750g weight 
  • AU$59.00 up to 1.7kg weight 

UNITED KINGDOM, IRELAND

  • AU$48.00 up to 750g weight
  • AU$63.00 up to 1.7kg weight 
  • AU$78.00 up to 3kg weight

EUROPE 1 (FRANCE, GERMANY, ITALY, NETHERLANDS, NORWAY, SPAIN, SWEDEN, SWITZERLAND)

  • AU$52.00 up to 750g weight 
  • AU$68.00 up to 1.7kg weight 
  • AU$77.00 up to 3kg weight

EUROPE 2 (AUSTRIA, BELGIUM, CYPRUS, DENMARK, FINLAND, GREECE, HUNGARY, ICELAND)

  • AU$57.00 up to 750g weight 
  • AU$68.00 up to 1.7kg weight​
  • AU$84.00 up to 3kg weight

OTHER (UAE, QATAR, GREENLAND, GRENADA, LICHTENSTEIN, LUXEMBOURG, SAUDI ARABIA)

  • AU$66.00 up to 750g weight
  • AU$82.00 up to 1.7kg weight 

Packaging & Dispatch Policy

  • Tea products will be carefully and firmly packaged into Australia Post traceable E Parcel bags or boxes. Any tins or caddies will be bubble-wrapped and then packaged. 
  • Tea accessories including Teapots, Mugs etc will be carefully checked and wrapped. 
  • Orders placed online before 11.00 am (AEST) Monday to Friday, are generally despatched on the same day. 
  • Online orders placed after 11.00 am (AEST) are generally despatched the following day. 
  • A shipping confirmation SMS will be sent when each order leaves our premises.

Safe delivery to home or workplace

  • We deliver to Post Boxes
  • Australia POST satchels & boxes will usually be left at the shipping address unless otherwise stated.
  • If your tea does not arrive within the given time please first check with the local Post office then contact us to trace it.
  • To guarantee the safe delivery of your items, we recommend your parcel is sent to your place of business, as parcels are typically delivered between 9 am - 5 pm.


If you need further information, please get in touch with Online Sales & Enquiries at +61 3 9764 2000 Ext 2
(8.30 am - 5.00 pm Monday - Friday) or drop us an email at info@tealeaves.com.au