Returns & Refunds
Tealeaves Returns Policy
Please contact or return to Tealeaves within 14 days of receipt.
We want you to be delighted with your purchase, but if it does not meet your expectations, have a change of mind or are not happy with your order, please contact our friendly Customer response team here>
Proof of purchase must be provided and the product must be in original purchase condition. Due to health regulations, we cannot accept opened tea products for return or refund, however, if a product does not match your expectations or is faulty, a full refund will be made once we have received the order back into our Warehouse or our Sassafras Store.
If you are unsure what tea to purchase and need assistance in choosing an item, please do not hesitate to contact us here>
Purchases made Online
- Make sure you have your Invoice No. and have read our Returns Policy.
- If you would like to return or exchange a product purchased Online, don't hesitate to get in touch with our Customer response team here>.
- Coffee: We grind your coffee to order, please choose carefully which grind you require as a change of mind on purchase of ground coffee is not available for exchange or refund.
Return to:
Tealeaves - Online Returns, 10 Jellico Drive, Scoresby Vic 3179
Open for in-warehouse returns: Mon – Fri 10.00 am – 4.00 pm
Purchases made at our store in Sassafras
Please contact or return to Tealeaves within 14 days of purchase.
- If you would like to make an exchange or return, please ensure you bring your receipt with you and that you have read our Returns Policy. Items must be in the original purchase condition along with any packaging that came with the product. If an exchange cannot be made, a refund or Gift Card to re-use in-store can be arranged. (Please note store Gift Cards must be redeemed at our Sassafras Store and are unavailable for purchases Online).
- If you are unable to return the product/s to our store please get in touch with our Customer response team here>
- Coffee: We grind your coffee to order, please choose carefully which grind you require as a change of mind on purchase of ground coffee is not available for exchange or refund.
If you have a question regarding your purchase and would like to speak with one of our staff at the Sassafras store, please call +61 3 9755 2222 Option 1 for retail
Visit our store:
- Tealeaves, 380 Mt Dandenong Tourist Road, Sassafras Vic 3787
- +61 3 9755 2222 option 1 for retail - Open 7 days 10.00 am - 5.00 pm
Return Shipping
Please note that return shipping costs will be the responsibility of the customer.
- Once the product has been returned and assessed, a credit, or if you prefer, a refund including the Original shipping costs will be made.
International Purchases Online
- Due to the high costs of freight, we are unable to offer returns or refunds on purchases outside of Australia. Please choose carefully!
How long will my refund take?
- Once the items have been returned to us and checked, a refund will be made within 2 days, to the original Card/PayPal account used at purchase. (A confirmation email will be sent when a refund has been made).
- Please allow a couple of business days for Banking institutions to credit your account.
Items which cannot be exchanged or refunded
- Any product purchased on SALE
- Any tea product which has been opened
- Ground coffee, change of mind
Return Enquiries
If you have any further enquiries regarding our Returns or Refunds policy please email us or call our friendly Customer Response team.
+61 3 9764 2000 option 2 for Online Sales