Customer Care

Our Commitment

We will provide you with high quality tea products and services. We will share our experience and advice and make it an easy simple pleasure for you to deal with us.

When you request advice it will come from experienced tea industry staff. We will follow up your requests and deliver on our promises.

We will fully disclose all terms or conditions, any fees and charges that are payable and state our obligations to you.

The following sections describe the type of service you can expect to receive from us. We want your feedback. Please tell us when we exceed your expectations and equally important, tell us when we fail and how we could better serve you. 

Before Purchase

At Tea Leaves we want our customers to be satisfied with their purchases. It is simply good business. To help you avoid a mishap or misunderstanding please do the following before making your purchase;

• Always ensure that you know what you are buying;
• Find out what the shipping costs are before you commit to purchase
• Check the full cost of your purchase, including the shipping cost
• Find out delivery times
• Provide a valid delivery address
• Make a diary note of phone calls, including who you spoke to
• Check that your credit card transactions are the correct price
• Save your invoice details to verify your order transaction 

After Purchase

Even with the best intentions, things can go wrong. When something goes wrong or you believe your complaint is reasonable, please send us an email and we will attempt to achieve a satisfactory outcome for you.

Good communication is important in achieving a satisfactory outcome. 

Good Outcomes

When the complaint is reasonable, our policy states the goods will be either replaced or a refund granted. Individual cases may be resolved to suit any special circumstances.